Read through the repair advice on this page before sending us a request.
If your toilet has clogged, please try to move the blockage before giving us a call. You can use a plunger to clear the pipe, but be careful not to flush your toilet or you may flood the bathroom.
If your bathtub/shower or sink drain clogs, you may be able to use a drain cleaning tool to fish anything stuck in the pipe out. You can normally find these tools in hardware stores. Using a hair catcher can also prevent future clogs. Don't use chemical products to clean your pipes or you could damage the system.
If you lose electrical power in your rental property, call your utility company first. There may be localized problems on the grid or there could be a problem with your account.
Tripped Circuit Breaker
If you overload the electrical circuit and trip your breaker, your power will cut. Locate your beaker and check that the lever is in the "ON" position. If it's not, flip it back to that position to restore power access. If a GFI outlet is not working, try to press the reset button to see if that resolves your issue.
If you don't have hot water in your rental property, check the settings on your water heater. Some tanks have a vacation setting that limits the amount of water available at any given time.
If you make any changes, wait 15 to 20 minutes before testing the water temperature again.
If your air conditioning or heating isn't working properly, check the settings on your rental's central thermostat. It's surprisingly easy to accidentally change the settings, which will cause problems with the system. You may have to change the battery on your thermostat to correct the issue.
For True Emergencies, such as Fire, Medical Assistance, Safety Concerns, call 911 first then report incident to Management.
For Maintenance Emergencies, such as No Heat, No Water or Major Leak, call us for immediate assistance at 203-909-6333 ext 3.
If you Smell Gas or Utilities do not seem to be working, please call your Utilities Company first.
Still having maintenance issues?
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If you're new to Pro Property Management, call us for help accessing the portal: (203) 909-6333