Read through the repair advice on this page before sending us a request.
If your toilet has clogged, please try to move the blockage before giving us a call. You can use a plunger to clear the pipe, but be careful not to flush your toilet or you may flood the bathroom.
If your bathtub/shower or sink drain clogs, you may be able to use a drain cleaning tool to fish anything stuck in the pipe out. You can normally find these tools in hardware stores. Don't use chemical products to clean your pipes or you could damage the system.
If you lose electrical power in your rental property, call your utility company first. There may be localized problems on the grid or there could be a problem with your account.
Tripped Circuit Breaker
If you overload the electrical circuit and trip your breaker, your power will cut. Locate your beaker and check that the lever is in the "ON" position. If it's not, flip it back to that position to restore power access.
If you don't have hot water in your rental property, check the settings on your water heater. Some tanks have a vacation setting that limits the amount of water available at any given time.
If you make any changes, wait 15 to 20 minutes before testing the water temperature again.
If your air conditioning or heating isn't working properly, check the settings on your rental's central thermostat. It's surprisingly easy to accidentally change the settings, which will cause problems with the system.
For maintenance emergencies, such as No Heat, No Hot Water, No Electricity, Fire, Gas Smell, or Major Leak, call us for immediate assistance at 203-909-6333 ext 3.
For true emergencies when you need medical assistance or protection, call 911 for first responders.
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If you're new to Pro Property Management, call us for help accessing the portal: (203) 909-6333